HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 7-14 days for your order to be processed for shipping. All of our bars are handcrafted to order, wires are hand pulled. We attempt to process all orders within 7 to 14 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Wait times can exceed 30 days during COVID-19 as a result of the pandemic. Potential delays due to a high volume of orders or postal service problems are out of our control. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands and human brains. We aren't perfect.
WHAT ABOUT SHIPPING?
We ship both domestically and internationally. Shipping times depend on your location. If you live down the street from us in California, you'll receive your order faster than if you live in Hawaii. The USPS, UPS and FedEx sites quote, but do not guarantee, 2-8 shipping days for domestic delivery. International shipping 8-20 days. International orders may be subject to import duties and taxes (including VAT0, which are incurred once a shipment reaches your destination country. Dominator Industries is not responsible for these charges if they are applied and are your responsibility as the customer. FREE SHIPPING for US orders over $100.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to track the status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at email@example.com with your name, order number and we will look into it for you.
REFUNDS, RETURNS & EXCHANGES
We accept returns within 30 days of purchase, if the item is unused, uninstalled, in its original condition, packaging, foam, and we will refund the full amount minus the shipping costs. A restocking fee will have to be purchased by the customer in order to process a return or exchange. In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.